Ordering & Timeline
How long will the store be open?
The online storefront will accept orders until August 20th.
When will my order be ready?
All orders placed during this window will enter production immediately following the closing of the shop. Orders will be processed, printed, and ready for pick-up in September.
Garment Guidelines, Care, & Variances
Will my item look exactly like the digital mock-up?
We strive for exact accuracy, but please note the following industry-standard variances:
- Color Variance: Due to differences in computer monitor displays, digital device settings, and manufacturing dye lots, the physical color of the garment or decoration may vary slightly from what you see on your screen.
- Sizing & Placement Variance: Because items are custom-printed and embroidered by hand in production batches, slight variations in design placement, alignment, and final embroidery/print scale may occur depending on the size of the garment ordered.
How should I wash garment-dyed items?
If your item is listed as "garment-dyed," it has gone through a unique washing process that gives it a soft, vintage look. To preserve the color and print:
- Wash inside-out in cold water with like colors before wearing.
- Use mild detergent and avoid bleach or harsh stain removers.
- Tumble dry on low heat or hang dry to prevent shrinkage and fading.
- Note: Some dye migration or bleeding is normal during the first few washes.
Returns & Exchanges
Can I change my size or return my item?
Because every piece is custom-made to order based on batch minimums, all sales are final. We cannot accommodate returns or size exchanges once the store closes and production begins. Please double-check your cart selections carefully before completing your purchase.
Shipping, Delivery, & Pick-Up
How will I receive my order?
Once production is complete, all completed orders are securely shipped and delivered directly to the UAMS Little Rock campus. Please note that items will not be shipped directly to your home.
How will I know when and where to pick up my items?
Specific pick-up dates, times, and campus locations will be emailed to you directly by UAMS representatives using the email address you provided at checkout. Please keep an eye on your inbox for these distribution details.
Who do I contact regarding my order distribution?
Our manufacturing partner, Hi-Fin (HF), is responsible solely for the production and bulk delivery of the apparel to the UAMS campus. Once delivered, UAMS assumes full custody and responsibility for distributing the individual orders to buyers.
For all questions regarding distribution, pick-up windows, or on-campus logistics, please contact your UAMS representative:
- Contact: Sean Ong
- Email: song2@uams.edu
- Phone: 479-250-8869
- Campus Address: 4301 W Markham St., Little Rock, AR
Shop will be open till August 20th, Orders will be ready for pick-up in September. Look for emails regarding pick-up details.